Website Policy

This Website Policy applies to the Logan Home Loans website, operated by Lilem Pty Ltd (trading as Logan Home Loans) (ACN 648 695 505).

Logan Home Loans provides education and referral support only. We do not provide credit advice, recommend loan products, or accept loan applications through this website.

About This Policy

This policy explains how personal information is handled when you access and interact with this website, including when you submit general enquiry forms, download resources, or engage with educational content.

We are committed to protecting your privacy and handling personal information in accordance with applicable Australian privacy laws. This policy may be updated from time to time.

Collection and Use of Information

We may collect personal information directly from you when you:

• Submit a general enquiry
• Download a resource (such as a checklist)
• Contact us via phone, email, or online form

We only collect personal information that is reasonably necessary for providing information, responding to enquiries, or supporting our referral and educational activities.

Sensitive Information

Sensitive information includes details such as racial or ethnic origin, political opinions, religious beliefs, health information, or criminal records. We do not request sensitive information. If you choose to provide sensitive information voluntarily, it will be handled in accordance with this policy.

Information From Third Parties

This website may contain links to third-party websites. If you access those websites, they may collect information independently of us. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies separately.

Advertising, Analytics and Tracking

We may use third-party analytics and advertising tools that utilise cookies or similar technologies to collect information such as:

• Browser type
• Pages visited
• Date and time of access
• General usage patterns

This information helps us understand how the website is used and improve content and functionality. It is not used to assess eligibility for any financial product.

Cookies

Cookies are small text files placed on your device by a website server.

We use cookies to:

• Improve website functionality
• Understand website usage
• Support basic analytics

You can control or disable cookies through your browser settings.

IP Addresses

An IP address is an identifier assigned to your device when accessing the internet.

We may collect IP addresses for security, analytics, and website administration purposes.

Security of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we use appropriate safeguards, no data transmission over the internet can be guaranteed as completely secure.

If personal information is no longer required and we are legally permitted to do so, we will take reasonable steps to destroy or de-identify it.

Direct Marketing

We may send limited communications related to resources, updates, or information you have requested.

You can opt out of receiving communications at any time by contacting us or using the unsubscribe option where provided.

We do not use sensitive information for direct marketing purposes.

Disclosure to Overseas Entities

We do not generally disclose personal information to overseas entities. If this changes, appropriate safeguards will be applied.

Contact Us

If you have questions about this policy or how your information is handled, please contact us via the Contact page.