Privacy Policy

Effective date: January 2026

Who We Are

This Privacy Policy applies to Lilem Pty Ltd (ABN 62 648 695 505) trading as Logan Home Loans (“we”, “us”, “our”).

Logan Home Loans provides education, preliminary assessment insights, and referral support.
We do not provide credit advice, recommend specific loan products, or submit loan applications on your behalf.


Our Commitment to Privacy

We are committed to protecting your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose your personal information.


What Is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.


What Personal Information We Collect

We may collect:

  • Name
  • Email address
  • Phone number
  • General enquiry details


Additional Information (Where Relevant)

If you request help understanding your situation or preparing for a home loan, we may also collect:

  • Financial information (income, expenses, assets, liabilities)
  • Business financial information (e.g. BAS, tax returns, accountant documents)
  • Supporting documents (e.g. bank statements)
  • Identification documents (e.g. driver’s licence or passport)

This information is collected only with your consent.


How We Collect Personal Information

We may collect information when you:

  • Submit a form on our website
  • Download a resource (e.g. checklist or toolkit)
  • Book a call
  • Contact us via phone or email
  • Provide documents voluntarily

We may also collect limited technical data (e.g. IP address, browser data) via cookies and analytics tools.


Why We Collect Personal Information

We collect and use your information to:

  • Respond to enquiries
  • Provide requested resources
  • Communicate with you
  • Provide general educational insights and preliminary assessments
  • Help you understand your readiness for a home loan
  • Facilitate introductions to licensed mortgage brokers (with your consent)
  • Improve our website and services


Important: Nature of Our Service

Any review of information you provide is:

  • General and educational in nature only
  • Designed to help you understand your position and next steps

We do not:

  • Provide credit advice
  • Recommend specific loan products
  • Act on your behalf with lenders


Providing Information to Us

By providing your personal information or documents, you consent to us:

  • Reviewing the information for education and readiness purposes
  • Using it to help determine appropriate next steps
  • Storing it securely
  • Sharing relevant information with a licensed mortgage broker only where you have given express consent


Sensitive Information

We do not actively request sensitive information (such as health, religion, or political views).

If you choose to provide such information, it will be handled in accordance with this policy and applicable laws.


Disclosure of Personal Information

We may disclose your information to:

  • Service providers (e.g. IT systems, CRM platforms, email providers)
  • Professional advisers (e.g. legal or accounting)
  • A licensed mortgage broker, only with your consent

We do not sell your personal information.


Overseas Disclosure

Some of our service providers (e.g. CRM or email systems like HubSpot) may store data overseas.

We take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.


Cookies and Analytics

We use cookies and similar technologies to:

  • Improve website functionality
  • Understand user behaviour
  • Support analytics and performance

You can manage cookies through your browser settings.


Direct Marketing

We may send you information related to:

  • Resources you requested
  • Relevant updates or insights

You can unsubscribe at any time using the link provided or by contacting us.


Security of Personal Information

We take reasonable steps to protect your information from:

  • Misuse
  • Loss
  • Unauthorised access
  • Modification or disclosure

However, no online system is completely secure.


Storage and Retention

We store personal information securely and only retain it:

  • For as long as necessary to fulfil its purpose
  • Or as required by law

When no longer required, we take reasonable steps to destroy or de-identify it.


Access and Correction

You may request access to or correction of your personal information by contacting us.

We will respond within a reasonable timeframe in accordance with applicable laws.


Complaints

If you have a concern about how your information has been handled, please contact us.

We will aim to resolve your complaint promptly.

If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC):
🌐 www.oaic.gov.au
?? 1300 363 992


Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.


Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us via the Contact page on our website.