Privacy Policy

Effective date: January 2026

Who We Are

This Privacy Policy applies to Lilem Pty Ltd (trading as Logan Home Loans)
ABN 62 648 695 505 (“we”, “us”, “our”).

Logan Home Loans provides education and referral support only. We do not provide credit advice, recommend loan products, or accept loan applications through this website.


Our Commitment to Privacy

We understand the importance of protecting your personal information. We are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose personal information when you interact with our website or contact us.


What Is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The personal information we may collect includes details such as your:

  • Name
  • Email address
  • Phone number
  • General enquiry details

We do not collect credit information or information for the purpose of assessing eligibility for financial products.


How We Collect Personal Information

We may collect personal information directly from you when you:

  • Submit a general enquiry via our website
  • Download a resource (such as a checklist)
  • Book an introductory call
  • Contact us by phone or email

We may also collect limited technical information automatically when you use our website, such as IP address and usage data, through cookies and analytics tools.


Why We Collect Personal Information

We collect and use personal information for purposes including:

  • Responding to general enquiries
  • Providing educational resources you request
  • Communicating information you have asked for
  • Supporting referral introductions, where appropriate and with your consent
  • Improving website content and user experience

We do not use personal information to provide credit advice or recommend financial products.


Sensitive Information

Sensitive information includes details such as racial or ethnic origin, political opinions, religious beliefs, health information, or criminal records.

We do not request sensitive information. If you voluntarily provide sensitive information, it will be handled in accordance with this Privacy Policy.


Disclosure of Personal Information

We may disclose personal information to:

  • Service providers who assist with website hosting, communications, analytics, or IT support
  • Professional advisers where required (e.g. legal or accounting services)
  • An appropriately licensed and accredited mortgage broker, only where an introduction is made with your consent

Any credit advice provided by a broker is governed by their own privacy policy and regulatory obligations.

We do not sell personal information.


Overseas Disclosure

Some service providers we use (such as website hosting or analytics platforms) may store data outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.


Cookies and Analytics

We use cookies and similar technologies to:

  • Improve website functionality
  • Understand how visitors use our website
  • Support basic analytics and performance monitoring

Cookies do not personally identify you. You can manage or disable cookies through your browser settings.


Direct Marketing

We may send limited communications related to information or resources you have requested.

You can opt out of receiving communications at any time by contacting us or using an unsubscribe option where provided.

We do not use sensitive information for direct marketing purposes.


Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While reasonable safeguards are in place, no method of transmission over the internet is completely secure.

If personal information is no longer required and we are legally permitted to do so, we will take reasonable steps to destroy or de-identify it.


Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us.

We will respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.



Complaints

If you have a complaint about how we have handled your personal information, please contact us via the Contact page.

We will acknowledge your complaint within a reasonable timeframe and aim to resolve it promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or technology.

The most current version will always be available on this website.


Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us via the Contact page.